They did an amazing job everytime
Thank you to the to all the honest and hard working people at Alley’s
I am on the road most of the time leaving my wife at home alone depending on great people who you can trust in case of an emergency.
(Rose, at the front desk, was always wonderful and kind to us. She was trustworthy and honest. When she was in charge of our paperwork, she explained everything from the needed fixes to each expense. Then somehow, when she quoted us the prices, they were affordable; unlike when the guy--Richard, I think his name is--charged us. When she was gone or busy, the guy who worked up front was rude and condescending).
My experience at Alley Automotive was outstanding. Bob is very knowledgeable and has a passion for what he does. Above all, you can trust him to solve problems correctly and not overcharge you. I found the shop for my muscle car if it ever needs anything in the future.
They are a great local business
We moved to the warmer part of the USA and so are to far from Alley’s to continue with their amazing service, but I am writing this review as a token of my gratitude and one of my better memory’s of Marshalltown.
Alley surpassed all our expectations everytime
Awesome Team!! Professional, friendly and get the job done.
Incredible service! I am so beyond grateful I found this place. I had no luck with repair shops that are closer to where I currently live because no one knew about working on Kias (or other imports). Sadly, my car had been sitting for a couple weeks waiting for me to find the right place to tow it to. This place is incredibly efficient, friendly, knowledgeable, and best of all they made everything so EASY for me, answering my email, explaining things on the phone....even providing a loaner car. The work was completed VERY quickly and for a lot less than I was fearing it might be. My mind is still blown by that, since at other shops (when I lived out of state), there were times I have had to leave my car for a few days before I would even hear any news about what the problem was. If you are stressed out by that check engine light, (or worse!) this is definitely the place to go. They are kind, trustworthy and will take care of you. My only regret is that I did not find this place sooner, but that is my fault, not theirs! Thank you, Alley Automotive! This is definitely "my shop" from now on. :)
They overcharge and I blame them for "fixing" my Chrysler Sebring improperly, which led to a belt skipping a tooth and rendering the zero-tolerance motor useless. My family had repeated business with them for all our automotive needs, but eventually it became obvious they saw us only as deep pockets they could take money from. I'm convinced they caused the motor of my car to break 2 weeks after they worked on it, thinking we would pay them to replace the motor (a minimum of $3,000). They didn't give us a receipt after working on it, saying they would send us a copy in the mail. They never did, so we had no proof of what work they did or didn't do and couldn't make a strong case against them without that receipt of sale. My family will never do business with them again.
My wife and I lived in Marshalltown for four years and in this time we took all our vehicles to Alley
I needed work on a Mercedes Benz and they let me know everything I needed to know during the process. Amanda is wonderful.
Alley Automotive is a US Car Repair based in Marshalltown, Iowa. Alley Automotive is located at 710 W Madison St, Marshalltown, IA 50158, USA.
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