They have great staff, but the company sells cheaply-made furniture that will only last about a year. I thought I was purchasing a quality couch for $800, but it turned out to be a large waste of money. Buyers beware!
Our furniture will arrive next Friday on the 18th.
Friendly Service & Took time to help us find what we needed.
I called the stores manager who who just happened to be the new manager. When I told her my issue, she had told me, the service manager had told her, this had been resolved already. To her surprise, I then told her it had not and how corporate treated me. I told her I want my money back and they can come pick up their furniture as soon as possible. She ask me to give her one chance to fix this and if she could not, she will pick up the sofa and recliner and give me a full refund. She sounded sincere so I thought, "why not"?
Jade turned this whole ordeal around and kept a future customer.
Thanks Jade
Really great prices
Its amazing how one person can affect the whole reputation of a company and yet only ONE other person can change all the negative dealings of their location.
I will never deal with McGregors corporate office again but I will deal with Jade at the Marshalltown location ONLY !!!
We bought a whole living room set to include a entertainment center, end tables, coffee table, Flexsteel leather reclining sofa and leather recliner. About 2 months after receiving furniture we noticed the end of the sofa (where no one ever sits) and the recliner's leather started showing major discoloration. We knew the furniture was still under manufacturer's warranty and plus we bought the 5 yr extension plan with McGregors. I called and spoke with the manager at the location where we bought everything at and waited for the Service Manager to call us back. He did and asked for pics of the furniture's discoloration of the furniture. He told us he sent pics to the Flexsteel rep and is waiting a response. I kept checking back in with the service manager and it seem that he would never return my call. I was forced to take matters to corportate office where the family member of the whole Mcgregors pretty much called me a liar when she told me the service manager has just spoke to me last week via text. I told her this was not true and I literally looked at my last contact via text with the service manager and it had been at least 6 weeks. When I told her this, she told me "She didnt believe me". Talk about fed up. I mean if their own family members were going to treat me this way, who would want to do business with this type of company?
She actually showed me the top customer service and the amount of empathy to our situation and frustration is compared to no other.
Jade is her name and within 2 days she called me and had the Rep with Flexsteel scheduled to come to our house. At this point we had been going back and forth for over 6 months. When the rep came out to our house, to my surprise he told me it was the 1st he heard of this.
Very nice staff and nice furniture
He got back to Jade and Jade contacted me with the option we could go with. We decided to go look at a different style of Flexsteel and decided to go with the top of the line. Told Jade and due to the fact it was quite a bit more, she gave us her price to upgrade to new style.
Mcgregors Furniture is a US Lodging based in Marshalltown, Iowa. Mcgregors Furniture is located at 111 W Main St, Marshalltown, IA 50158, USA.
Please contact with Mcgregors Furniture using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Mcgregors Furniture opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Marshalltown